Contact Us
For any enquiries or feedback, please contact our Customer Experience Ambassadors at:
International number: +603 7949 8288 (multi-languages)
International email: [email protected]
Operating hours:
English Customer Support is available 24 x 7, for other languages you may contact us during our operating hours from 12 PM – 6 AM (HKST), Mondays to Saturdays.
In case of an emergency such as check-in related matters, please contact us directly at our toll-free lines below or
International Number +603 7949 8288 / UK +44 20 3318 2497 / USA +1 646 351 8667
| Country | International Toll-Free Numbers | Country | International Toll-Free Numbers |
|---|---|---|---|
| Hong Kong | 800 933 691 | India | 000 800 600 1144 000 800 100 7022 |
| Indonesia | 001 803 601 923 | Malaysia | 1 800 880 983 |
| Philippines | 1 800 1 601 0053 | Russia | 88001 009 623 |
| Singapore | 800 601 1425 | Sweden | 020 795 050 |
| Taiwan | 00801 601 347 | Thailand | 1 800 060 102 |
| Turkey* | +90 212 414 1780 | UAE | 800 0600 212 |
| USA | 1 866 578 6077 | India Hotline* | +91 99000 60062/64/68 |
| Country | International Toll-Free Numbers |
|---|---|
| Hong Kong | 800 933 691 |
| Indonesia | 001 803 601 923 |
| Philippines | 1 800 1 601 0053 |
| Singapore | 800 601 1425 |
| Taiwan | 00801 601 347 |
| Turkey* | +90 212 414 1780 |
| USA | 1 866 578 6077 |
| India | 000 800 600 1144 000 800 100 7022 |
| Malaysia | 1 800 880 983 |
| Russia | 88001 009 623 |
| Sweden | 020 795 050 |
| Thailand | 1 800 060 102 |
| UAE | 800 0600 212 |
| India Hotline* | +91 99000 60062/64/68 |
*All calls are free-of-charge when made from within the stated country, with the exception of Turkey and India Hotline, which is charged at local call rates (international call rates apply for calls made from outside Turkey and India Hotline).
