- How can I participate in the tripsavr Programme?
To participate in the tripsavr Programme, you must be a registered IR of QNET.
Simply purchase any one of the Savings Packages available in the QNET eStore and you will automatically be registered as a tripsavr Member.
- What does a Savings Package include?
Each of the Savings Package purchased from the QNET eStore include unlimited virtual access to www.tripsavr.com and different values of savings dollars which can be used in conjunction with a reservation made on tripsavr
- What are Savings Dollars?
Savings Dollars provides you specific dollar amount of savings off the public price for accommodations and other travel related products and services offered in the tripsavr website.
- What will I receive with my purchase of a Savings Package from the QNET eStore?
You will receive a Welcome email with your login credentials to the tripsavr website. The credentials include your IR ID and a temporary password.
You will also receive an eCertificate providing you with details of your purchase. The eCertificate is also stored in your Virtual Office (VO) for future reference or retrieval.
- Do I have to change my temporary password?
We strongly recommend that you change the temporary password provided. To change your password:
- Go to the home page www.tripsavr.com, click on My Dashboard and then Account Setting.
Create a new memorable password and then click on Update Password.
Your login credential will remain the same even when you make future purchases of any Savings Packages from the eStore and/or Top Ups from the website.
- Can I cancel and get a refund for the Savings Package purchased from the eStore?
Any unused Savings Package purchased from the QNET eStore can be cancelled and refunded within 7 days (weekends and public holidays included) from the date of purchase, subject to the terms and conditions stipulated in the Purchase Agreement of QNET.
Any refund and claims must be direct to QNET Global Support at global.support@QNET.net.
There shall be no refund if the package is being partially or fully utilised.
- I am being referred to the tripsavr Programme, what must I do?
If you are being referred to the tripsavr Programme, you will first receive an invitation email providing you the link and an activation code to register on the tripsavr website.
- How to register and become a Preferred Customer of tripsavr?
Use the link provided in the invitation email to access the tripsavr website.
Once you are at the home page, click on Activate Today and enter the activation code provided in the invitation email.
You are required to provide some personal information such as name, email, password of your choice, marital status, gender, address, contact, etc to process the registration.
Once the registration is successful, you will officially become the Preferred Customer of tripsavr.
Each time you want to access your tripsavr account on the website, you will sign in with the email and password you entered during your registration.
- Do I have to pay for the registration with tripsavr?
No, there is no fee required for the registration.
- What will I get as a Preferred Customer of tripsavr?
As Preferred Customer of tripsavr, you will receive 25 Savings Dollars in your tripsavr account to participate in the programme and gain unlimited virtual access to the tripsavr website to plan and make reservation for your desired vacation.
You can purchase additional Savings Dollars top up from the tripsavr website whenever your Savings Bank balance in your tripsavr account is low or zero.
- Am I eligible to “Refer a Friend” to the tripsavr programme and how?
Yes, as a Preferred Customer of tripsavr, you are also eligible to refer a friend or family member to the tripsavr Programme.
To refer your friends and/or family members, simply login to tripsavr website click on My Dashboard, select Refer a Friend and follow through the instructions.
An invitation email will be generated to the party you refer. You will be known as the 1st Level Referred and the party you refer, the 2nd Level Referred.
As a referrer, you can earn referral bonus Savings Dollars.
- Where are my Savings Dollars stored?
The Savings Dollars in your package will be deposited into your Savings Bank of your tripsavr account. You will be able to see your Savings Bank Balance whenever you login to your account in the tripsavr website.
- Is there an expiry date for my membership with tripsavr, the Savings Package purchased and the Savings Dollars in it?
There is no expiration date for your membership with tripsavr, the Savings Package you purchased from the QNET eStore and the Savings Dollars in it.
- How does the Savings Dollars work?
Each time when you do a search in the tripsavr website for any of the products and services, the dollar amount of savings off the public price will be displayed on the website.
When making a reservation, you will pay the reduced price between the public price and savings dollars.
Once the reservation is paid, the amount of savings dollars for the particular transaction will be deducted from your Savings Bank.
The balance remaining in your Savings Bank can be used for other reservations until the balance is zero.
- How do I pay for my reservation(s) on the tripsavr website?
All reservations made on the tripsavr website must be paid using a valid credit card such as Visa, MasterCard, QNET eCard or Q Account (for QNET IRs only).
- Can I use my Savings Dollars to pay at the hotel for meals or other expenses incurred during my vacation?
Your Savings Dollars can only be used to save on your reservation made on the tripsavr website and it cannot be used at the hotel or to pay for other expenses incurred.
- Can I allow my friends or family members to use my Savings Dollars?
Your friends and family members are allowed to take advantage of your Savings Dollars when you place the reservation(s) through your account on the website on their behalf.
tripsavr will not be responsible for any misuse of your account.
- Can I use the entire amount of my Savings Dollars towards my reservation(s)?
Yes you may be able to use the entire amount of Savings Dollars in your account in one or multiple reservations at one go. However, the amount that is applied to each reservation is determined by the parameter of your search that you have selected on the tripsavr website.
- How many times can I use my Savings Dollars towards my reservation(s)?
There is no timeline required; you can start booking your next trip today!
However do remember that all reservations are subject to availability and strictly on a first-come-first served basis.
- Is there a minimum stay required when I book a reservation?
No, there is no minimum stay required.
- Are there any blackout dates for my reservation(s)?
No, there are no blackout dates. All bookings are subject to availability.
- Are there any additional fees?
Taxes and reservation fees are included in the price of your reservation. Resort fees, hotel parking and incidental charges if any, are displayed in the Terms and Conditions section of the reservation and will be collected by the hotel/resort directly. There are no other fees to make a reservation or access the tripsavr platform.
- Can I request for specific beddings or room preference or other specific requests when making a reservation on tripsavr website?
While tripsavr and our vendors undertake to ensure that all reservations are taken care of, however, we cannot guarantee the actual bedding make-up of the room or any special requests. These requests are sent to the hotel and are subject to availability at the time of check-in.
- What if I would like to change my reservation?
All reservations confirmed on the tripsavr website cannot be changed or modified. However, it may be cancelled, subject to the cancellation terms and conditions imposed by the relevant Merchant for the particular reservation which you intend to cancel.
- How to cancel my reservation? Do I have to pay any cancellation fees?
All cancellations must be done online by simply logging into the tripsavr website and click on My Dashboard, select View Reservation, then click on the word Cancel next to the reservation you intend to cancel.
Cancelled reservation may incur a cancellation fee in part or full. Once an existing reservation is cancelled, it cannot be reinstated.
- Will I get a refund for the cancellation of my reservation?
Subject to the cancellation policy stipulated for the particular reservation you intend to cancel, should there be any balance left after deduction of the cancellation charges/fee if any, it shall be refunded to your credit card, QNET eCard or Q Account (for QNET IRs only) whichever is being used for the payment of the reservation.
However, there shall be no refund for the Savings Dollars used for the reservation.
- How can I view or manage my reservation?
All reservations made on the tripsavr website will be stored in My Dashboard under View Reservation.
- What if I do not have enough savings in my Savings Bank to make a reservation?
Regardless of the balance in your Savings Bank, you can always make a reservation on tripsavr website.
The balance in your Savings Bank determines the amount of savings that you can apply towards your reservation.
If your Savings Bank balance is zero, you can still make a reservation; however, you will not be able to apply any savings to that reservation.
- What should I do if my Savings Bank Balance is low or zero?
You may purchase more Savings Dollars at any point of time from the QNET eStore or top up in the tripsavr website.
- Can I cancel and get a refund of the Savings Dollars Top Up purchased from the tripsavr website?
Any unused Savings Dollars top up purchased from the tripsavr website can be cancelled and refunded within 7 days from the date of purchase, subject to the terms and conditions stipulated in the Purchase Agreement at the point of purchase.
All cancellation must be in writing to firstname.lastname@example.org.
There shall be no refund if the Savings Dollars Top Up is partially or fully utilised.
- How do I top up my Savings Bank in the tripsavr website?
Login to www.tripsavr.com and click on BUY SAVINGS.
There are 2 different types of Savings Dollars top up available for purchase in the tripsavr website:
- USD49 – which includes 200 Savings Dollars
- USD79 – which includes 500 Savings Dollars
Once you have selected the package which you would like to top up, you can pay using either a valid credit card such as Visa or Master Card, QNET eCard or Q Account (for QNET IRs only). Once the payment is complete, the amount of Savings Dollars purchased will be automatically deposited into your Savings Bank with tripsavr.
- Are Savings Dollars a gift certificate or prepaid vacation vouchers?
No, Savings Dollars are not gift certificates, neither credit nor debit cards nor prepaid vacation vouchers. They can only be used in conjunction with a reservation made on the tripsavr website.
- Can I use my Savings Dollars with my hotel or car rental loyalty programme?
No, Savings Dollars is only applicable and valid when used exclusively in conjunction with reservation made on the tripsavr website.
- Can I use my Savings Dollars with my hotel or car rental loyalty programme?
No, any hotel or car rental loyalty programme cannot be combined with Savings Dollars.
- Can I redeem the unused Savings Dollars in my account?
No, Savings Dollars have no cash surrender value, credit value or other implied value.
- Who is eligible to “Refer a friend” to the tripsavr programme and how?
As a Member of tripsavr, you are eligible to refer a friend or family member to the tripsavr Programme.
To refer your friends and/or family members, simply login to tripsavr website click on My Dashboard, select Refer a Friend and follow through the instructions. An invitation email will be generated to the party you refer. You will be known as the Master Referrer and the party you refer, the 1st Level Referred.
As a referrer, you can earn referral bonus Savings Dollars.
- What is Best Price Guarantee?
We are confident that you will find the best price for your vacation on www.tripsavr.com that we guarantee it!
If you find cheaper pricing for an identical trip on another website within 24 hours of making your reservation on tripsavr website, we will match the price and refund you 110% of the difference, subject to the terms and conditions of Best Price Guarantee available in the website under Guarantee.
- How can I submit to claim for the Best Price Guarantee?
Your claim for the Best Price Guarantee must be submitted online at the tripsavr website. Go to Guarantee and then enter the information required and then Submit.
- Can I log into the tripsavr website through mobile devices?
Yes you can. The website is mobile-friendly version for iPhones, iPads, Andriod and windows-based phones.
- How can I contact the hotel or service provider regarding my reservation?
If you require any assistance to contact the hotel or service provider directly; their contact information is indicated in your confirmation voucher.
“IR” means the Independent Representative of QNet, who had purchased the tripsavr Savings Package(s) through the QNet eStore and will be automatically registered as a Member of the tripsavr Programme.
“Preferred Customer” means customers of the tripsavr Programme registered through the tripsavr website.
“Prices” means the price of the products or services available on our website.
“Register” means to create an account as a Preferred Customer on our website.
“Website” means our website at www.tripsavr.com
“tripsavr Programme Rules” means the programme rules which govern the tripsavr Programme offered by Q Lifestyle Rewards (S) Pte Ltd.
2.1 You may be required to register and provide certain data in order to access or use this website. This is to enable us to provide you with easy access to print your reservation(s) and update the settings of your account. We reserve the right to reject a new registration or to terminate an account at any time without providing any reason(s).
2.2 As a registered Member or Preferred Customer of tripsavr, you are solely responsible for maintaining the confidentiality of your account and login credentials to the website.
2.3 You are required to use your login credentials for your own use only and you agree to immediately notify us upon discovery of any unauthorized use of your account or any breach of security known to you. We shall not and will not be liable for any loss or damage arising from your failure to comply with this requirement.
3. REPRESENTATIONS AND WARRANTIES
3.1 You represent that you are of sufficient legal age i.e. 18 years of age or over and you have the legal capacity to enter into contract. You agree and understand that you are legally, financially and morally liable for all uses of this website by you and those using your login information.
3.2 You represent and warrant that all information you provided to us is true, accurate, current and complete, and you will promptly inform us of any changes by updating the details in your account. We have the right to suspend or terminate your account and refuse any or all current or future access to this website if we suspect or have reasonable grounds to believe that any information provided by you on registration is untrue, inaccurate, not current or incomplete.
4. ONLINE PURCHASES
4.1 Unless otherwise stated on our website, we are only acting as agent for our third party providers and distributors for all products and services purchased by you on our website.
4.2 You may only use the Savings Dollars for reservation(s) made on our website subject to the tripsavr Programme Rules.
4.3 It is your sole responsibility to verify and ensure that the reservation(s) and/or purchase(s) made contain correct information before proceeding to checkout. We and the third party providers/distributors shall not be responsible for any error(s) made in your reservation(s) and/or purchase(s), and we shall be entitled to rely on the information provided by you without verifying the accuracy of the same.
4.4 As we are acting as an agent to third party travel service providers/distributors, you may still be bound by the terms imposed by the third party travel service providers such as conditions of carriage, refund and cancellation policies of hotels, airlines, cruise lines and car hire operators.
4.5 We shall not be liable for any claims against unsatisfactory fulfilment or non-fulfilment of products and services purchased on your behalf by us from these third party providers/distributors.
4.7 Any references or cross references to products and/or services which may not be available in your country on our website, shall not imply that we intend to make available such products and/or services in your country.
5.1 Unless otherwise stated, all prices displayed on our website shall be exclusive of all taxes including goods and services tax (GST) and value added tax (VAT), airport taxes, airport transfer, levies, fees and all other charges together with any fine, penalty or interest payable due to your default.
5.2 Best Price Guarantee is our promise to Members and Preferred Customers of tripsavr Programme who booked directly on our website, subject to the Terms and Conditions as defined in the section of the website under Best Price Guarantee.
6. CANCELLATION AND NON-UTILISATION
6.1 Each reservation made on our website will have a cancellation policy imposed by the relevant Merchant and it must be agreed upon prior to confirmation. All cancellation must be done online by simply logging into www.tripsavr.com. Select My Dashboard, View Reservations and then click on Cancel.
Please take note that once an existing reservation is cancelled, the reservation cannot be reinstated. Should there be any balance left after deduction of the same as a result of cancellation of a reservation, it shall be refunded to your credit card within the next 72 hours. However, there shall be no refund of the Savings Dollars used.
6.2 We reserve the right to reject your reservation for any reason whatsoever and we shall not be held liable for any loss, damage or compensation claims resulting from such rejection. In the event of such rejection, we shall refund to you all the monies collected from you for that reservation.
6.3 All cost of cancellation or unutilisation of any products or services booked or purchased by you shall be borne solely by you. No refund will be given for no-show(s), early checkout(s) or unutilised night(s).
6.4 You shall be solely responsible for verifying and ensuring all information and dates are correct at the time of placing a reservation.
7.1 The contents of this website are provided on an “as is” basis. We do not make any representations or warranties of any kind regarding this website, products or services found on this website and/or any materials provided on this website, all of which are provided on an “as is” basis only.
7.2 We hereby disclaim all express, implied and statutory warranties of any kind to you or any third party, whether arising from usage or trade or by operation of law or otherwise, including the below:
(a) any representations or warranties as to the accuracy, completeness, timeliness, currency, quality, reliability or fitness for any particular purpose of the content or data found on this website; and
(b) any representations or warranties that this website, its contents and services available and functions shall be error free or shall be available without delay or interruption, or that any emails sent from us or third party service provider are free of viruses or other harmful elements.
8. LIMITATION OF LIABILITY
8.1 To the fullest extent permitted by law and subject to clause 7 herein, we shall not be liable to you or any third party for any damage or loss whatsoever, including but not limited to direct, indirect, punitive, incidental or consequential damages of any kind or for any loss of income, revenue or profits, lost or damaged data, or damage to your computer, software, modem, telephone or other property, arising directly or indirectly from:
(a) your access to or use of our website or your downloading of any materials, data, text, images, video or audio from this website; or
(b) any inaccuracy or incompleteness in, or errors or omissions in the transmission or supply of any contents on this website; or
(c) any failure or delay in the transmission of the contents on this website, the provision of services on this website, the execution of any requirements or delivery of any contents whether caused by delay or interruption in transmission over the internet or otherwise; or
(d) any decision made or action taken by you or any third party in reliance upon the contents of this website; or
(e) the performance or non-performance by us despite being advised of the possibility of damages to such parties or any other party.
8.2 If, notwithstanding the foregoing, we should be found liable for any loss or damage which arises out of or is in any way connected with any of the foregoing, to the full extent permitted by law, our liability shall be limited to the value of the products and/or service purchased by you which are the subject of the dispute or S$1,000.00, whichever is lower. Further, our liability to you in contract, tort, negligence, strict liability, under statute or otherwise will be reduced to the extent, if any, to which you have contributed to the loss or damage.
10. INTELLECTUAL PROPERTY
10.1 The materials located on this website (collectively referred to as the “Contents”) including but not limited to information, maps, text, graphics, images, music, sound recordings, scripts, software programmes, technology, designs, data compilations and other works, are protected by copyright, trademark and other forms of intellectual property rights. All title to and rights and interest in the contents are owned by or licensed to us.
11. RESTRICTIONS ON USE
11.1 In consideration of us granting you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use this Website, you agree that:
(b) you shall use this website to make legitimate reservations or purchases and shall not use this website for any other purposes;
(c) you may view, download and print the contents for your personal use, provided that you keep intact all accompanying copyright and other proprietary notices;
(d) you shall not, except as permitted under applicable law or with prior written consent from us and/or our third party providers and distributors, copy, reproduce, republish, upload, post, transmit, distribute or otherwise commercially exploit any of the contents in any manner whatsoever, whether in Singapore or elsewhere;
(e) you shall not attempt or make any alterations, deletions, additions, adjustments, adaptations or modifications to this website or any of the contents; and
(f) you shall not use this website and/or the contents to violate applicable copyright, trademark or other intellectual property laws or other laws.
11.2 You hereby agree and acknowledge that you shall be solely liable for any damages resulting from your violation of the intellectual property rights subsisting in the contents and owned by us or our third party providers or distributors.
12.1 Our website may contain links (including, but not limited to, hyperlinks, in-line links or deep-links) to third party websites which are not maintained or controlled by us and are provided only as a convenience to you. The inclusion of any link does not imply any endorsement by us of the contents of such other websites. We make no direct or indirect guarantee, representation or warranty as to, and have no liability for, any content or functionality of those websites. The use of the links and access to the linked websites are entirely at your own risk and subject to the privacy policies and terms and conditions, if any, of the linked websites.
13.2 We also reserve the sole right to deny your access and use of this website at any time without notice.
14. ADDITIONAL TERMS
14.1 You agree to abide to any additional terms which may be applicable to reservations, purchases of products and services, and the usage of certain portions of this website.
16. GOVERNING LAW
Q Lifestyle Rewards (S) Pte Ltd
License No: 02260
Q Lifestyle Rewards (S) Pte Ltd
7B Keppel Road,
#06-07 Tanjong Pagar Complex
Privacy of User Information
We collect only the pertinent information necessary to provide you access as a Member or Preferred Customer, and to make and confirm your reservation. Except where the law requires or permits or unless you specifically agree, we will not disclose information about our customers to any third parties with the exception of the respective supplier or merchant of the products and services available through our website. Subscription for more information or services or participation in any promotional programmes by you is strictly optional.
Under some instances, we may share or disclose your personal and other information with our affiliates (including affiliated websites under common ownership or control) and designated service providers or suppliers of the products and services available through our website.
Travel Related Services
To provide you with a single website where you can book your vacation that include other travel related services we have entered into agreements with selected reputable third party travel companies which aggregate inventory information from suppliers.
If you desire to book some travel packages that is facilitated through our website you may be linked to the respective website that is hosted by the respective travel company, merchant or supplier. If you choose to place a reservation, it is necessary for you to provide personally identifiable information to execute the reservation. This information is then provided to the suppliers (e.g., resorts) for processing. We have entered into contracts with these third party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner in the past or in the future is subject to their privacy statement and practices for which we have no responsibility.
The Use, Storage and Security of Information
Our website uses “cookie” technology. “Cookies” are encrypted strings of text that a website stores on a user’s computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless we can remember the dates you used in your resort search we will not be able to check availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience here.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.
Conditions of contact by Q Lifestyle Group
As a registered user of our website, you may receive e-mails associated with your activities on the site such as travel confirmations, updates to your itinerary, and information associated with other trips you have taken or requested as an answer in response to your enquiry.
Advertising and Third Party Links
Some of our advertisers, affiliate partners and their subsidiaries may request information directly from you, or link to sites that do so. We do not endorse or have control over content or policies of third party websites.
Information Accuracy or Opt-Out
We are interested in maintaining the most current and accurate information about each of our visitors and customers. If you have provided personal information to us in the past and have moved or changed email addresses, please let us know. If you would like to stop receiving communications or services feel free to email us at email@example.com. Please put “Remove” in the subject line.
If you have any questions, please contact us at the address below.
Q Lifestyle Rewards (S) Pte Ltd
7B Keppel Road
#06-07 TANJONG PAGAR COMPLEX
Phone: (65) 6491 0900
Fax: (65) 6491 0899
Q Lifestyle Rewards (S) Pte Ltd
License No: 02260